Difference between revisions of "Single Sign-On Help (SSO)"

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Add [https://chrome.google.com/webstore/detail/saml-chrome-panel/paijfdbeoenhembfhkhllainmocckace SAML Plugin] to Chrome
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{{Article | content =
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{{Aside - Helpful | content = If you are experiencing issues with signing in please [https://ivs.help reach out to the IVS Support Team].}}
  
Verify the correct attributes are in the attribute section
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{{Aside | content = Before troubleshooting SSO, it's helpful to understand [[Single_Sign-On_(SSO)#User_Mapping | VALT's SSO user mapping]].}}
  
Logs:
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{{hr}}
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==Tools==
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Chrome's [https://chromewebstore.google.com/detail/saml-tracer/mpdajninpobndbfcldcmbpnnbhibjmch SAML Plugin] can be used to trace the communication between the IdP and the VALT application. The objective will be to verify the correct attributes and values are being passed.
  
'''5.4 and Older'''
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{{Aside - Warning | hue = 50 | content = This tool is an advanced troubleshooting tool and should be reserved for <b>IT resources</b>.}}
<code>less +G /var/www/v3/app/logs/<Current Production Log></code>
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}}
 
 
'''5.5 and newer'''
 
Logs:
 
<code>less +G /var/www/valt/var/logs/<Current Production Log></code>
 

Latest revision as of 12:52, 1 April 2024

🕮If you are experiencing issues with signing in please reach out to the IVS Support Team.

Before troubleshooting SSO, it's helpful to understand VALT's SSO user mapping.


Tools

Chrome's SAML Plugin can be used to trace the communication between the IdP and the VALT application. The objective will be to verify the correct attributes and values are being passed.

This tool is an advanced troubleshooting tool and should be reserved for IT resources.