Difference between revisions of "BEAM - Troubleshooting"

Revision as of 09:50, 5 September 2024

I can no longer start a stream or recording in the BEAM application.: As of VALT 6, the accessibility to enable/disable access to Start Streaming & Start Recording was introduced. To enable these features go to Settings > Users & Groups > the group that needs access > Rights > Beam.
White screen while trying to stream & record: This can occur when there are communication issues over port 444.; Learn more about our Network Requirements
iPad is having issues connecting to VALT: If you have verified all the necessary ports are open, this can often be caused by certificate trust issues.; Learn more about cert issues and installing the certs on the ipad.

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 <h2>Common Issuse</h2>
 <dl>
+<dt>I can no longer start a stream or recording in the BEAM application.</dt>
+<dd>As of VALT 6, the accessibility to enable/disable access to Start Streaming & Start Recording was introduced. To enable these features go to <u>Settings</u> > <u>Users & Groups</u> > <em>the group that needs access</em> > <u>Rights</u> > <u>Beam</u>.</dd>
+{{hr - 2}}
 <dt>White screen while trying to stream & record</dt>
 <dd>This can occur when there are communication issues over port 444.</dd>