Difference between revisions of "BEAM - Troubleshooting"
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<dd><em>Learn more about cert issues and <b>[[Install SSL Certificate for BEAM iPad | installing the certs on the ipad]]</b>.</em></dd> | <dd><em>Learn more about cert issues and <b>[[Install SSL Certificate for BEAM iPad | installing the certs on the ipad]]</b>.</em></dd> | ||
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Latest revision as of 09:55, 5 September 2024
Common Issuse
- I can no longer start a stream or recording in the BEAM application.
- As of VALT 6, the accessibility to enable/disable access to Start Streaming & Start Recording was introduced. To enable these features go to Settings > Users & Groups > the group that needs access > Rights > Beam.
- White screen while trying to stream & record
- This can occur when there are communication issues over port 444.
- Learn more about our Network Requirements
- iPad is having issues connecting to VALT
- If you have verified all the necessary ports are open, this can often be caused by certificate trust issues.
- Learn more about cert issues and installing the certs on the ipad.
