Difference between revisions of "BEAM - Troubleshooting"
IVSWikiBlue (talk | contribs) (Created page with "{{Article | content = <h2>Common Issuse</h2> <dl> <dt>White screen while trying to stream & record</dt> <dd>This can occur when there are communication issues over port 444.<...") |
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{{Article | content = | {{Article | content = | ||
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<h2>Common Issuse</h2> | <h2>Common Issuse</h2> | ||
<dl> | <dl> | ||
| + | <dt>I can no longer start a stream or recording in the BEAM application.</dt> | ||
| + | <dd>As of VALT 6, the accessibility to enable/disable access to Start Streaming & Start Recording was introduced. To enable these features go to <u>Settings</u> > <u>Users & Groups</u> > <em>the group that needs access</em> > <u>Rights</u> > <u>Beam</u>.</dd> | ||
| + | {{hr - 2}} | ||
<dt>White screen while trying to stream & record</dt> | <dt>White screen while trying to stream & record</dt> | ||
<dd>This can occur when there are communication issues over port 444.</dd> | <dd>This can occur when there are communication issues over port 444.</dd> | ||
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<dd><em>Learn more about cert issues and <b>[[Install SSL Certificate for BEAM iPad | installing the certs on the ipad]]</b>.</em></dd> | <dd><em>Learn more about cert issues and <b>[[Install SSL Certificate for BEAM iPad | installing the certs on the ipad]]</b>.</em></dd> | ||
</dl> | </dl> | ||
| + | </onlyinclude> | ||
}} | }} | ||
Latest revision as of 10:55, 5 September 2024
Common Issuse
- I can no longer start a stream or recording in the BEAM application.
- As of VALT 6, the accessibility to enable/disable access to Start Streaming & Start Recording was introduced. To enable these features go to Settings > Users & Groups > the group that needs access > Rights > Beam.
- White screen while trying to stream & record
- This can occur when there are communication issues over port 444.
- Learn more about our Network Requirements
- iPad is having issues connecting to VALT
- If you have verified all the necessary ports are open, this can often be caused by certificate trust issues.
- Learn more about cert issues and installing the certs on the ipad.
