Difference between revisions of "Admin Password Reset"
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Revision as of 12:35, 19 August 2022
IVS understands that the situation sometimes arises where the admin password for VALT is forgotten, or a new user is taking over administrative access for VALT, but was not given the credentials. To reset the admin password, one must follow the instructions below.
In oder for IVS to reset the local administrator password, a signed document on official organizational letterhead must be provided to the IVS team. It must explicitly state that IVS is being instructed to perform this reset. It must also include who the new administrator will be, as well as their role. The document can be sent to the support team at support@ipivs.com for processing. Once provided, the support team can assist with resetting the admin password for the web application.
