BEAM - Troubleshooting

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Common Issuse

I can no longer start a stream or recording in the BEAM application.
As of VALT 6, the accessibility to enable/disable access to Start Streaming & Start Recording was introduced. To enable these features go to Settings > Users & Groups > the group that needs access > Rights > Beam.

White screen while trying to stream & record
This can occur when there are communication issues over port 444.
Learn more about our Network Requirements


iPad is having issues connecting to VALT
If you have verified all the necessary ports are open, this can often be caused by certificate trust issues.
Learn more about cert issues and installing the certs on the ipad.